Contact Officer Training

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Contact Officer Training

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En Masse delivers popular Contact Officer training workshops of 2, 3 and 4 hour duration. These sessions define the role of Contact Officer, and teaches you how to set appropriate boundaries and ensure people�s wellbeing while educating them on EEO, bullying, and other workplace issues. The workshops use complex scenarios and roleplays to challenge you to respond in helpful ways to challenges like harassment, bullying, discrimination, victimisation, and �grey area� problems, where no one�s quite sure what the real issue is. We aim to teach you to identify the core problem and lower risks for the organisation, yourself, and the staff members who come to see you. You will also leave with a clear understanding of what the law says and how this applies to your role. Our training is unique, as it looks at the Contact Officer role from a mental health perspective. We know that workplace problems are often accompanied by performance questions or mental health concerns that can cloud the issue. We use real life cases and scenarios and we�ll train you rigorously for an optimal outcome.
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