Managing Customers For Better Mental Health

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Managing Customers For Better Mental Health

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This session assists those dealing directly with customer demands and complaints to better manage conversations, clarify possible options and reach agreement. It looks at how customer aggression can take its toll and explores ways to build resilience and optimism while managing customer challenges in effective ways. You can choose from a range of techniques to lower the stress associated with direct customer relations and proactively create a less stressful dynamic with your future clients.
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